Insight Chat roadmap

What we're building for the Insight team's chat app — updated automatically a few times a day.

In progress

• This page itself — a public roadmap showing what is planned, being worked on, and finished. #624
• Make the chat app reachable from anywhere on the internet with a proper sign-in, instead of only on the office network. #280

Planned

• Pin important messages in a room so decisions stay easy to find instead of scrolling away. #618
• Reply to a specific message in its own small side conversation, so the main room stays easy to follow. #617
• Start a live voice or video call with teammates right inside a chat room. #614
• Make the whole app comfortable to use on a phone. #570
• Start a fresh conversation topic with an agent in one click, and keep several topics going at once. #340
• Past agent work sessions stay visible in the app so you can look back at what an agent did. #187